This Policy is updated from time to time. The latest version is published on this page.
If you have any questions about this policy, please email us or write to us.
We gather and use patient information in order to provide products and services and to enable certain functions on this website.
We also collect information to better understand how visitors use this website and to present timely, relevant information to them online.
Forms on this website do collect personal data that you submit, which will be emailed with the intent to store that data on industry standard UK email hosting and practice management records for the purpose of providing you a service.
Our practice is Notified with the Information Commissioner's Office (ICO).
Our Data Controller can be contacted at our practice address or by telephone with any questions you may have or details concerning the protection of your personal data.
Our Practice is Registered with the Care Quality Commission (CQC). Details of our Registration can be seen at www.cqc.org.uk. Our practice has to comply with the CQC data protection policy for Patient Records both offline and online.
We may collect your data in a variety of ways on this website. Our lawful basis for processing your data will be your explicit consent to us to do so. We may store this data indefinitely.
We may collect the following information:
Collecting this data helps us understand what you expect from your practice, enabling us to deliver improved products and services.
Specifically, we may use data:
As an individual, you have the following rights in regard to the data that we collect and store:
Should you wish to exercise any of these rights, please call the practice and speak to our Data Controller or Data Protection Officer.
What is a cookie?
A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
When you fill in an e- form or provide your personal details on our website, you may see one or more tick boxes allowing you to:
If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:
Any personal information we hold about you is stored and processed under our data protection policy, in compliance with the General Data Protection Regulation (GDPR).
We will always hold your information securely.
To prevent unlawful disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in accordance with the General Data Protection Regulation (GDPR).
Our website may contain links to other websites.
Please note that we have no control of websites outside of the www.highlandview.co.uk domain. If you provide information to a website to which we link, we are not responsible for your data protection and privacy.
Always be wary when submitting data via interactive website templates. Study the website data protection policy and the status of the website itself - is it padlocked or using https:// or green bar transfer protocols?).
Please note that by uploading images to the Smilemate application you consent to these images being used for the purpose of creating a Smilemate diagnostic report. Highland View (the Practice) is not responsible for Smilemate’s processing of your personal data and images, and by clicking on the link to the Smilemate application you consent to this third party processing and storing your data. If you would like your data to be deleted following the production of a diagnostic report please contact Smilemate directly.
The Practice and Dentex have no responsibility or liability whatsoever for the storage, deletion or use of data shared with Smilemate (or any other third party) or of the accuracy of the diagnostic report produced by Smilemate. The Practice accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered as a result of the use of the Smilemate application in whatever capacity that may be. The Practice shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. The Practice shall only have a duty of care to patients who are engaged with the Practice directly and no duty of care will be created as a result of the production of a diagnostic report or as a result of any advice or recommendations given by any third party (this includes Smilemate and all affiliated companies).
If you feel that there is a problem with the way that we are handling your data, you may complain to the ICO directly at https://ico.org.uk/.